support

Retain happy customers (and agents).

Find the answers you need to resolve issues quickly and delight your customers.

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Send updates and resolve cases faster

Use Glean’s generative AI to find solutions and provide updates to customers without wasting time sifting through files.

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Quickly find solutions and close more tickets

Search for error codes and past mentions of issues, so you can find what you need to close cases faster.

Use expert knowledge effectively

Get up and running quickly with content collections and answers for new products and releases.

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Trusted by leading companies

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The AI-powered work assistant. Across all your company's data.
Get a Demo
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support

Engage customers with speed and confidence. 

Improve your customer experience with Glean. Uncover insights across your enterprise and provide accurate information instantly.  

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Confluent leverages Glean to reduce customer response times while improving employee satisfaction. 

The challenge: With too many tools within their knowledge management stack, front-line workers struggled to locate necessary information efficiently.

5 min

Saved in customer response times

+13%

Employee satisfaction scores for access to information

15,000+

Hours saved monthly across all employees

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Empower support teams with generative AI. 

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Minimize customer response times

Instantly find answers distributed across data sources and leverage chat to create customer responses in your company’s tone and voice.

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Create seamless customer experiences

Automate customer engagement summaries so the next support representative has the context they need to resolve future inquiries faster.

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Onboard more efficiently 

Prepare new hires to work with customers immediately by ensuring they are informed and understand products and policies at scale.

Find answers instantly and optimize customer interactions

Troubleshoot issues with Glean’s RAG and generative AI by finding and creating accurate information that is specific to your customers.

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Improve documentation and team continuity 

Troubleshoot issues with Glean’s RAG and generative AI by finding and creating accurate information that is specific to your customers.

Drive expert knowledge across your business 

Enable employees to ramp and self-service answers with access to organizational insights, company-sourced knowledge, and personalized data.

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Created with your support tools in mind 

Connect to all your existing applications seamlessly and securely

Freshservice
Freshservice
Native
Gmail
Gmail
Native
Google Calendar
Google Calendar
Native
ServiceNow
ServiceNow
Native
Slack
Slack
Native
Zendesk
Zendesk
Native
The AI-powered work assistant. Across all your company's data.
Get a Demo
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